Privacy Policy

Introduction

Welcome to SnippingFlow ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (snippingflow.com) and Chrome extension (collectively, the "Service").

By using our Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this privacy policy, please do not access the Service.

Information We Collect

Personal Information

We may collect the following personal information when you register for an account or use our Service:

• Account Information: Email address, username, and password (encrypted)
• Payment Information: Billing details processed securely through Stripe (we do not store credit card numbers)
• Profile Information: Subscription tier and account preferences

Usage Data

We automatically collect certain information when you use our Service:

• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP address, access times, pages viewed, and referring URLs
• Usage Statistics: Number of captures used, feature usage patterns, and performance metrics

Screenshot Content

When you use SnippingFlow to capture and analyze screenshots:

• Screenshots are processed to provide AI-powered analysis
• Image data is transmitted securely to our servers for processing
• We do not permanently store your screenshot images after processing is complete
• Analysis results may be temporarily cached to improve service performance

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To provide, maintain, and improve our screenshot analysis service
• Account Management: To create and manage your user account and subscription
• Payment Processing: To process payments and prevent fraud
• Communication: To send service-related notifications, updates, and support responses
• Security: To detect, prevent, and address technical issues, fraud, and abuse
• Analytics: To understand how users interact with our Service and improve user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

Data Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share data with third-party vendors who assist in operating our Service:
  • Stripe for payment processing
  • Supabase for database and authentication services
  • AI providers for screenshot analysis (processed data only)
  • Vercel for hosting and infrastructure
• Legal Requirements: When required by law, court order, or governmental authority
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• Protection of Rights: To protect our rights, property, or safety, or that of our users

We do not sell your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• All data transmission is encrypted using TLS/SSL protocols
• Passwords are hashed using industry-standard encryption
• Access to personal data is restricted to authorized personnel only
• Regular security audits and vulnerability assessments
• Secure cloud infrastructure with enterprise-grade protection

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our Service and maintain your account
• Comply with legal obligations
• Resolve disputes and enforce our agreements

Account data is retained for the duration of your subscription plus 30 days after cancellation. You may request deletion of your data at any time by contacting us.

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request transfer of your data to another service
• Objection: Object to processing of your personal data
• Withdrawal of Consent: Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the information provided below.

Chrome Extension Privacy

Our Chrome extension requires certain permissions to function:

• activeTab: To capture screenshots of the current tab when you initiate a capture
• storage: To store your preferences and authentication state locally
• identity: To authenticate your account with our servers

The extension only captures screenshots when you explicitly initiate a capture action. We do not monitor your browsing activity, collect browsing history, or access data from websites you visit unless you specifically capture content for analysis.

Children's Privacy

Our Service is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We take appropriate safeguards to ensure your personal information remains protected in accordance with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes. Changes are effective immediately upon posting.